Resume

EXPERIENCE

User Experience Designer  ·  Converse (Nike) ·  May 2022 - Present
I create solutions for Converse.com to support customers on their shopping journey.

• Redesigned the Navigation and increased product view rates and conversion

• Created a usage and strategy guideline system for business partner to utilize when implementing changing product priorities in the navigation

• Designed an experience for customers to self service returns and reduced call center calls by 30% and by 50% during holiday

• Introduced a virtual chat experience that reduced call center questions that can be answered through self-service on FAQ pages

Senior UX Designer  ·  Savage X Fenty  ·  August 2021 - May 2022
I created solutions for Savage X Fenty’s in-store fitting room kiosk, In-store Associate facing system, and in-Store Virtual body scanning app that was a shared experience between associates and customer.

• Designed the Kiosk fitting room app to support customers on their fitting room journey

• Designed features to support product confidence and purchasing

• Delivered features like requesting help from an associate and requesting to be fitted

• Created solutions for the Retail App to support associates with their daily tasks like returns, exchanges, and bundles

Lead UX Designer  ·  Bath & Body Works  ·  April 2020 - August 2021
I created solutions for Bath & Body Works website to improve the core user experience, along with other features requested from the business.

• I defined the UX process and communicated that out with business partners

• Advocated for user testing and data insights to drive design decisions

• Advocated for partners to have a user focused mindset

• Improved search, led by research and competitive analysis

• Collaborated with vendors to implement auto-ship subscription services

User Experience Designer  ·  Abercrombie & Fitch  ·  March 2018 – April 2020
I created solutions for e-commerce web and native apps that united brand voice and UX benefits to shoppers to drive incremental revenue and conversion improvements for Abercrombie and Hollister brands.

• Collaborated with vendors to implement a customized fierce product experience

• Prototyped the custom fierce product experience to enable influencers to showcase the feature before it was live

• Improved product discovery to Category and Product pages

• Increased customer fit confidence through model diversity and product detail features

• Increased conversion by increasing discovery of urgency messages

User Experience Designer, Graphic Design Intern  ·  Autosoft DMS  ·  May 2017 – March 2018
I created solutions for the Autosoft DMS web app that was led by UX best practices and user interviews.

• I reduced friction for Autosoft users and internal developers by creating a design system

• Enabled design and development to utilize reusable components and consistent design across platforms

• Identified problems through collaborating with users and Product Owners and validated through usability research

• Increased efficiency for time sensitive tasks such as Desking a Deal by analyzing and improving information architecture and findability

• Advocated for user testing and data insights to drive design decisions

Graphic Designer  ·  J. Saul Campbell & Company  ·  March 2017 – June 2017

Graphic Intern ·  Youngstown State University  ·  November 2016 – May 2017

Creative Designer ·  Youngstown State University  ·  November 2015 – May 2016

EDUCATION

Youngstown State University · BFA

Design Awards

Best Fitting Room Experience @ Savage X Fenty from AdWeek 2022 //
Best in Interactive Design @ EKU 2016 //
First Place @ The Pitch Advertising Competition 2016 //

SKills

Co-creation
Systems Thinking
Strategic Thinking
Presentations
Usability Testing
Prototyping
Interaction Design
Design Thinking
Attention to Detail
Problem Solving
User Experience
UX Research
Data Driven
Detail Oriented
Adaptive
Prototyping
Facilitation
Time Management

Tools

Figma
Sketch
Adobe XD
Axure
Protopie
Invision